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At Agrace HospiceCare our goal is to exceed the expectations of our patients and families in the services we provide. When that doesn't occur, we encourage you to let us know what we can do to improve.
Our staff in the Patient & Family Relations department is available to help resolve any concerns you may have about the care you or your loved one received from Agrace. To submit a complaint or concern, please call (608) 276-4660 and ask to speak to the Manager of Patient & Family Relations or click here to submit your concerns via e-mail (please select "Patient and family relations" as the message recipient). You may also call or e-mail us to share any positive experiences you have had with Agrace. We look forward to your feedback.
Our Patient & Family Relations department can also be a helpful resource when there are difficult choices to be made as a person prepares for their end-of-life transition. We respect each patient's right to make an individual decision that is based on their personal beliefs and values and the medical information available. However, sometimes patients and families struggle with making the "right" decision and additional support is needed. The Agrace HospiceCare Ethics Committee is available to serve as a forum for discussion and problem solving. You may ask your care team to contact a member of the Ethics Committee or you can call 608-276-4660 and ask to speak with the Manager of Patient & Family Relations to learn more about how the committee can help you.
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